Comprehensive OEM Parts Support
MAG provides a single source for genuine OEM replacement parts across a broad portfolio of machine tool brands, including MAG, Cross Hüller, Ex-Cell-O, Hessapp, Hüller Hille, Lamb, Pfiffner, VDF Boehringer, and others. Customers can access factory-authorized components designed to maintain original machine performance, reliability, and safety. The offering includes critical machine elements such as spindles, ball screws, tool grippers, energy supply chains, linear roller devices, rotor seals, safety glass, cover guards, and numerous additional replacement parts. This extensive OEM support helps manufacturers maximize equipment uptime while protecting the long-term value of their machine investments.
Responsive After-Sales Service and Technical Support
MAG’s service organization delivers comprehensive after-sales support focused on maximizing machine productivity while minimizing downtime and maintenance costs. Through dedicated service hotlines, teleservice capabilities, and globally available technical experts, customers have direct access to specialists across machining technologies including turning, milling, grinding, gear cutting, and transfer machining. This responsive support structure enables rapid troubleshooting, expert diagnostics, and efficient service intervention to keep production operations running at peak performance.
Rebuild, Retrofit, and Machine Modernization Solutions
Beyond replacement parts, MAG helps customers extend the life of existing equipment through OEM rebuild services, retrofits, retooling, and machine modernization programs. These services are designed to improve overall equipment effectiveness (OEE), accommodate new products and manufacturing processes, and integrate the latest technologies into legacy equipment. Specialized programs such as machine overhauls and technology upgrades allow customers to preserve capital investments while achieving improved performance, reliability, and production efficiency.
Preventive Maintenance, Repairs, and Spindle Expertise
MAG offers a complete lifecycle support model that includes preventive maintenance, emergency repairs, spindle services, inspections, and professional reconditioning. Their spindle expertise includes replacement spindle programs and rebuild solutions that help customers maintain critical machine performance and reduce unplanned downtime. By combining preventive maintenance strategies with OEM technical knowledge, MAG helps manufacturers increase machine availability, improve operational reliability, and extend equipment service life.
Training and Digital Performance Optimization
MAG complements its service and parts capabilities with operator and maintenance training programs, as well as advanced software solutions for machine monitoring and performance optimization. Training programs help customers develop the in-house expertise needed to fully utilize their equipment, while digital tools provide remote diagnostics, machine data collection, predictive maintenance insights, energy monitoring, and efficiency improvements. These capabilities enable manufacturers to make data-driven decisions, reduce operating costs, improve sustainability, and achieve higher levels of production performance.
